Service Assurance
Service monitoring (Network Trouble Tickets)
React to network faults quickly
Reduce fault resolution time thanks to the automatic creation of cases by incidents affecting your network and equipment, so-called Network Trouble Tickets.
Customer Trouble Tickets
Be right there to assist your customers
Optimize Customer Service team performance with the tools for efficient customer inquiries management. Monitor your Service Level Agreement (SLA) and take necessary actions to meet the objectives and maintain high customer satisfaction.
Automated Support Plans
Fasten the fault resolution
Control and organize complex workflows in the areas of incident and problem management thanks to the Automated Support Plans, where you can define your own steps for solving particular incidents.
ADVANCED TRACKING
Progressive issue tracking system
With enhanced tracking of all network events, including information from external systems or customers, and a root cause analysis, you will be able to manage your network performance and avoide the possible risks.
Case Solved!
Quickly get an overview regarding the specific case, contact and service details. Track cases, have all the answers and as a result – delight your customers.
Ready to maximize your business potential?
Connect with one of our Business Developement Representative to discuss a custom plan tailored to your needs.
